Privacy Policy

Last updated: July 18, 2026  ·  Governed by: UK GDPR & Data Protection Act 2018

1. Who We Are

This Privacy Policy explains how [LEGAL COMPANY NAME] trading as Fluxode ("we", "us", "our") collects, uses and protects your personal data when you visit fluxode.io or contact us through this website.

Registered address: [REGISTERED ADDRESS, UK]
Email: hello@fluxode.io
ICO Registration Number: [ICO NUMBER — register at ico.org.uk/registration]

We are the Data Controller for the personal data described in this policy.

2. What Personal Data We Collect

We only collect personal data that you actively provide to us. We do not collect data through cookies unless you have given your consent (see our Cookie Policy).

Contact form — when you submit our contact form, we collect:

  • Full name
  • Email address
  • Subject / enquiry topic
  • Message content

Chat widget — if you use our chat assistant, we collect:

  • Messages you send during the chat session
  • A session identifier (stored locally in your browser)

Analytics (with consent only) — if you accept analytics cookies, Google Analytics 4 collects:

  • Pages visited and time spent
  • General country-level location (not precise location)
  • Browser and device type
  • Referring website

This data is anonymised and aggregated. We cannot identify individual users from analytics data.

3. How We Use Your Data

Purpose Legal Basis (UK GDPR)
Responding to enquiries submitted via the contact form Legitimate interests (Article 6(1)(f)) — to respond to a request you initiated
Maintaining chat conversations Legitimate interests — to provide the chat service you initiated
Website analytics to improve the user experience Consent (Article 6(1)(a)) — only if you have accepted analytics cookies

4. How Long We Keep Your Data

  • Contact form enquiries: We retain enquiry emails for up to 24 months, after which they are deleted unless a business relationship has been established.
  • Chat transcripts: Retained for 90 days for support purposes, then deleted.
  • Analytics data: Retained in Google Analytics for 14 months (our configured retention period).

5. Who We Share Your Data With

We do not sell your personal data. We may share data with the following trusted third-party service providers solely to deliver our services:

  • Google LLC — Google Analytics (anonymised, aggregated usage data). Google may process data in the US under Standard Contractual Clauses. Google Privacy Policy.
  • n8n — Our chat service is hosted on our own server infrastructure. Chat messages are not shared with third parties.
  • Hosting provider — Our web hosting provider may have access to server logs (IP addresses, access times) for security and performance purposes.

We may also disclose your data if required to do so by law, court order or regulation.

6. International Data Transfers

Some of our service providers (notably Google) may process data outside the UK. Where this occurs, we ensure adequate safeguards are in place in accordance with UK GDPR, such as Standard Contractual Clauses approved by the ICO.

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

Right of Access Request a copy of the personal data we hold about you.
Right to Rectification Ask us to correct inaccurate or incomplete data.
Right to Erasure Request deletion of your data ("right to be forgotten").
Right to Restrict Ask us to limit how we process your data in certain circumstances.
Right to Portability Receive your data in a machine-readable format where applicable.
Right to Object Object to processing based on legitimate interests.
Right to Withdraw Consent Withdraw analytics consent at any time via our Cookie Policy page.
Right to Complain Lodge a complaint with the ICO at any time.

To exercise any of these rights, email us at hello@fluxode.io. We will respond within one calendar month as required by UK GDPR.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss or destruction. Our website uses HTTPS encryption. Contact form submissions are transmitted securely.

Despite our efforts, no method of internet transmission is 100% secure. If you have concerns about the security of data you have shared with us, please contact us at hello@fluxode.io.

9. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or our practices. We will update the "last updated" date at the top. For significant changes, we will notify users via a notice on our website.

11. Contact Us & Complaints

For any privacy-related questions or to exercise your rights:

If you are unhappy with our response, you have the right to complain to the Information Commissioner's Office (ICO):